We enjoyed pretty much all the experiences. We have built homes before but Hartford was by far the cleanest worksite ever. You can tell when someone cares about their product by how they treat the process. We were happily impressed. Matt Bishop, the manager, was great! Always responsive and up front with us. He was great to work with. The sales team at the model homes were, for the most part, great as well. Sloan and Heather (at Trailside in Timnath) were great, always responsive and friendly. We also liked the "My Story" app where Heather took pictures of our home as it was built and provided information on the website. That was a great way to stay up to date with things.